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Shipping Policy

Shipping Policy

Order Preparation
Any order placed before 2 PM (Paris time), from Monday to Friday, is prepared and shipped the same day.
Orders placed after 2 PM, on weekends, or on public holidays are shipped the next business day.

Delivery Times
Delivery times vary depending on the destination country:
France: 2 to 3 business days
Europe: 3 to 7 business days
International: 5 to 10 business days
These times are indicative and may vary depending on the carrier or customs formalities.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
Free shipping on orders over €100.

Order Tracking
As soon as your order is shipped, you will receive an email containing a tracking number to track your package in real-time.

Customs and Taxes
For orders shipped outside the European Union, customs duties or import taxes may apply according to the regulations of the destination country. These fees are the responsibility of the customer.

Delivery Address
Please carefully check your address before confirming your order. Solémara cannot be held responsible for delays or losses related to an incorrect or incomplete address.

Questions
For any questions regarding your order or delivery, you can contact us at:
contact@solemarathelabel.com

Refund Policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, swimwear must be returned unworn, unwashed, with original tags, and hygiene protection intact. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

To initiate a return, you can contact us at: retour@solemarathelabel.com. Please note that returns should be sent to the following address: 173 Rue Anatole France, 69100 Villeurbanne, France.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at retour@solemarathelabel.com.

For hygiene reasons, any item returned with traces of use, makeup, sunscreen, water, perfume, or with the hygiene protection removed, cannot be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Sale items or items purchased as part of promotional operations may be subject to a credit note or exchange, depending on the conditions specified at the time of purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@solemarathelabel.com.

Terms and Conditions of Sale

Terms and conditions of sale

1. Purpose
These General Terms and Conditions of Sale (GTC) govern sales made on the website www.solemarathelabel.combetween SOLÉMARA and any person making a purchase through the site.
Any order implies unreserved acceptance of these conditions.

2. Products
The products offered for sale are described with the greatest possible accuracy.
Photographs and visuals are presented for illustrative purposes. Slight color variations may appear depending on the screens used.

3. Prices
Prices are indicated in euros (€), all taxes included (TTC).
Delivery costs are indicated before order validation.
SOLÉMARA reserves the right to modify its prices at any time. Products are invoiced based on the rate in effect at the time of the order.

4. Order
Any order is considered final after payment validation.
A confirmation email is sent automatically after the order is registered.
SOLÉMARA reserves the right to refuse or cancel any order in case of suspected fraud or non-payment.

5. Payment
Payment is secured and made via the payment methods offered on the site.
The order is shipped only after payment validation.

6. Delivery
Orders are prepared the same day when placed before 2:00 PM (Paris time), Monday to Friday (excluding public holidays).
Orders placed after 2:00 PM are prepared on the next business day.
Delivery times are indicative and may vary depending on the carrier or destination.
Delivery is free for purchases of €100 or more.

7. Returns
The customer has a period of 30 days from receipt of their order to request a return.
Items must be returned:
• unworn;
• unwashed;
• with their original tags;
• in their original packaging;
• with the hygienic protection intact.
For hygiene reasons, any product that has been worn, washed, stained, or from which the hygienic protection has been removed cannot be returned or refunded.
Return shipping costs are the responsibility of the customer, except in case of preparation error or defective product.

8. Refund
After receipt and inspection of the returned item(s), the refund is made to the payment method used during the order, within a maximum of 14 days.

9. Warranty
In case of receipt of a defective or non-compliant product, the customer is invited to contact customer service as soon as possible at:
contact@solemarathelabel.com

10. Personal data
Personal data collected is used solely for order processing, customer service, and, with the customer's consent, for sending commercial offers.

11. Applicable law
These General Terms and Conditions of Sale are subject to French law.
In case of dispute, an amicable solution will be sought before any legal proceedings.

Privacy Policy

Privacy Policy

Last updated: July 14, 2026

SOLÉMARA operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). SOLÉMARA is a store powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase or any other transaction, or otherwise communicate with us through the Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made unidentifiable, so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

Contact information including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us including information you include in your communications with us, for example when you send an inquiry to customer service.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, such as how and when you access or interact with the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically via the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Provide, customize, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in cases of fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
Communicate with you. We use your personal information to provide you with customer service, respond to your inquiries, offer you efficient services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other contentious proceedings, and to enforce our terms or policies, or investigate potential violations thereof.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).
With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content, based on your online activity across different merchants and websites.
When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In the context of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than where you reside, to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and your rights, you can consult the Shopify Consumer Privacy Policy. Depending on your place of residence, you can exercise certain rights related to your personal information here: Shopify Privacy Portal Link.

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without restriction as to their use by us or a third party. Our inclusion of these links does not in itself imply any endorsement of the content of these platforms, or of their owners or operators, unless otherwise indicated on the Services.

CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as these terms are defined by applicable law) personal information concerning individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

YOUR RIGHTS AND CHOICES

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may refuse your request within the limits permitted by law.

Right of access/right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of personal information we hold about you.
Right to rectification. You may have the right to request the rectification of inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
Right to object to the sale or sharing for targeted advertising. Depending on your place of residence, you may have the right to object to the "sale" or "sharing" of your personal information or to object to the processing of your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws.
Communication preference management. We may send you promotional emails. You can unsubscribe at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example, regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights listed above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the legality of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights at the designated locations on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and your possible rights, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes provided by applicable law.

COMPLAINTS

If you wish to file a complaint regarding our processing of your personal information, please contact us using the contact information provided below. Depending on your place of residence, you may have the right to challenge our decision by contacting us using the contact information provided below, or by filing a complaint with the competent data protection authority in your region. For the EEA, a list of supervisory authorities responsible for data protection can be found here.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or, where applicable, any equivalent contract issued by the competent authority in the United Kingdom, unless the data transfer is made to a country recognized as providing an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice, in accordance with applicable law.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , email us at suzanne.pertus@gmail.com or contact us at 49 rue de fontanieres, 69100, France For the purposes of applicable data protection law, we are the controller of your personal information.

Legal Notice

Legal Notice

Website Publisher
The present website www.solemarathelabel.com is published by:

SOLÉMARA
Legal status: SAS
Share capital: €1,000
Registered office: 173 Rue Anatole France
69100 Villeurbanne
France
E-mail: contact@solemarathelabel.com

Host
The website is hosted by:
Shopify Inc.
151 O'Connor Street
Ground Floor
Ottawa, Ontario K2P 2L8
Canada
Phone: +1 (613) 241-2828
Website: https://www.shopify.com

Intellectual Property
All elements present on the website www.solemarathelabel.com, including texts, photographs, videos, illustrations, graphics, logos, trademarks, creations, mock-ups, and visual elements, are protected by the provisions of the Intellectual Property Code.

They are the exclusive property of SOLÉMARA, unless otherwise stated.

Any reproduction, representation, distribution, modification, adaptation or exploitation, in whole or in part, without prior written authorization, is strictly prohibited.

Responsibility
SOLÉMARA makes every effort to ensure the accuracy of the information published on this website.

Personal Data
Personal data collected on the website is used solely for order processing, customer service, payment management and, when the customer consents, for sending commercial communications.
Data is processed in accordance with the General Data Protection Regulation (GDPR).
The customer has a right to access, rectify, erase, restrict, object to, and data portability.

Any request can be sent to:
contact@solemarathelabel.com

Cookies
The website uses cookies necessary for its operation and, subject to user consent, cookies intended to measure audience, improve user experience and personalize content.

Users can change their preferences at any time via the cookie management banner.

FAQ

FAQ

WHAT IS YOUR RETURN POLICY?
Our goal is for every customer to be fully satisfied with their purchase. However, if your order does not completely meet your expectations, please contact us: we will do everything possible to find a suitable solution and offer you the best possible experience.

HOW DO I CARE FOR MY SWIMSUIT?
To preserve the quality and longevity of your Solémara swimsuit, we recommend that you:

Hand wash in cold water with a mild soap.
Do not machine wash, do not tumble dry, do not iron, and avoid drying in direct sunlight.
Lay flat to dry, in the shade.

Delicate care will help maintain the fabric's elasticity, color vibrancy, and quality finishes season after season.

WHEN WILL I RECEIVE MY ORDER?
We prepare each order as quickly as possible to ship it out promptly.

Once your order has been shipped, you will receive a confirmation email containing a tracking link and all delivery information.

Delivery times vary depending on your destination country and the shipping method selected during your order.

WHERE ARE YOUR PRODUCTS MADE?
Our swimsuits are made in Hong Kong by a carefully selected partner workshop renowned for its expertise, high quality standards, and swimwear manufacturing knowledge.

Each Solémara model is developed with particular attention to cut, finishes, and comfort, to create pieces designed to last and accompany you every summer.

We work closely with our manufacturer at every stage of development to ensure high standards of quality and manufacturing.

HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated automatically based on your delivery country and the selected shipping method.

The exact amount is shown before you confirm your order, with no hidden fees.

Shipping is free for all orders of €100 or more.

© 2026 SOLÉMARA

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